Last updated: May 2026
This Refund & Return Policy applies to products purchased from Psalms for Kids, including digital downloads and any physical items. We want you to be happy with your purchase; if something is not right, please contact us and we will do our best to make it right.
Digital products (printables and downloads)
Because digital products are delivered instantly and cannot be returned, sales of digital products are final. If a file is faulty, or you did not receive your download, please contact us and we will re-send the file or, where appropriate, issue a refund.
Physical products
If you would like to return a physical item, please contact us within 30 days of delivery. Items should be unused and in their original condition and packaging. Once we receive and inspect the return, we will issue a refund to your original payment method. Original shipping charges may be non-refundable, and return shipping is the customer’s responsibility unless the item was faulty or incorrect.
Damaged, defective, or incorrect items
If an item arrives damaged or defective, or it is not what you ordered, please contact us within 7 days of delivery with a photograph and your order details. We will arrange a replacement or a full refund, including any related shipping costs.
How to request a refund or return
Please use the contact page with your order number and details before returning any item, and we will guide you through the process.
Processing of refunds
Once a refund is approved, it is issued to your original payment method, typically within 5 to 10 business days. The time it takes to appear on your statement depends on your bank or payment provider.
Contact
If you have any questions about this Refund & Return Policy, please reach us through the contact page.